At Chalu Chinese, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and interact with our services. By using our website, you agree to the collection and use of your information in accordance with this policy.
Information We Collect.
When you interact with our website or use our services, we may collect the following types of information:
Personal Information:
Reservation Information: When you make a reservation, we may collect your name, phone number, email address, and any special requests or preferences you provide.
Order Information: If you place an order online, we collect your name, delivery address, payment information, phone number, and details of the items ordered.
Account Information: If you create an account with us for faster ordering or promotions, we may collect your name, email address, and password.
Non-Personal Information:
Website Usage Data: We collect non-identifiable information such as your IP address, browser type, operating system, pages visited, and referring website to improve our website and user experience.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and gather statistical information.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To process your reservations, orders, and delivery requests.
Customer Support: To respond to your inquiries, concerns, and provide support for orders or reservations.
Marketing: To send you promotional emails, newsletters, and special offers that may interest you. You can opt-out of marketing emails at any time.
Website Improvement: To analyze usage patterns and improve the functionality and content of our website.
Legal Compliance: To comply with applicable laws, regulations, and obligations, including tax and financial reporting.
Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may share your information with trusted third-party service providers, such as payment processors, delivery partners, or reservation systems, to facilitate the processing of orders, reservations, and payments.
Legal Requirements: We may disclose your personal information if required by law, to comply with legal obligations, or in response to a legal request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Your Rights and Choices
You have certain rights regarding your personal information, including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Opt-Out: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
Deletion: You can request the deletion of your personal information, subject to applicable legal requirements.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.